Real Talk with Dr. Patterson: The Impact of VideaAI in Hudec Dental-Norton

At Hudec Dental’s Norton location, Dr. Garett Patterson and his team have embraced the future of dentistry through the adoption of VideaAI. In this testimonial spotlight, Dr. Patterson shares a candid look into what it was like transitioning to dental AI for the first time—from early impressions to clinical impact, change management, and team adoption.

What was your initial perspective on dental AI before adopting the solution?

“I was new to AI and had never really considered using it in practice before, but I was definitely open to exploring its potential. Before implementation, I spent time on the Videa[AI] website reading testimonials and listening to other doctors share how they found value. It helped me understand the features and what to expect. My goal was to lead by example with the transition”.
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"I made sure to get familiar with the platform initially so I could confidently support my team. From the beginning, I communicated that this would be a team-wide shift and that I was fully in it with them as well”.

How did you envision using it in your practice, and was there any initial hesitation or resistance from the team?‍

“The approach was simple. I let the team know that we would no longer be reviewing X-rays within the old software. The expectation was clear, we would use Videa[AI] in every operatory, reviewing images together in real time during exams”.
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"I supported the team by coaching them live during patient care, helping them grow more comfortable using the platform consistently. Encouragement and daily use were key”.

How did you approach change management when incorporating VideaAI into your workflow? What expectations were set with the team, and how did you help them through the transition?

"Our onboarding process was smooth, we had all the support we needed available to us. In the beginning, it’s mostly about getting comfortable with the interface, knowing where to click, and not being afraid to explore”.

"I encouraged my team to not be hesitant and to spend time getting familiar each day. Within about two weeks, we felt proficient and more confident using it consistently”.

Since implementing VideaAI, where have you seen the greatest impact—whether in efficiency, patient care, or team performance?

“The biggest impact has been in diagnostic efficiency and treatment planning. We’re able to develop plans more quickly and accurately”.

"I also use the software to review previous X-rays, helping me catch any areas of decay I may have missed. It’s helped notice trends between patients who maintain good hygiene versus those who don’t, which informs us how we educate and treat each case”.

Looking back, what’s one thing you wish you had known about dental AI before getting started?

‍“Initially, I wasn’t sure how to explain the role of AI to patients in a way that they could connect with. I’ve learned that it’s best to present it as a secondary aid, a tool we use to double-check and be extra thorough”.
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"Patients really appreciate that we’re using every tool available, and it helps them understand why we are suggesting specific treatment”.

Like this Testimonial Spotlight?

Here’s a PDF version you can download and share with your practice or organization.
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